CARA MEMBUAT LAPORAN BAGI ISU "DELIVERED BUT NOT RECEIVED"HOW TO LODGE REPORT FOR DELIVERED BUT NOT RECEIVED ISSUES
Kepada para pengguna MyParcel Asia, sila beri perhatian terhadap tempoh sah untuk membuat laporan bagi isu "Delivered but not received" seperti berikut:
Dear MyParcel Asia's users, please pay attention to the report validity period for "Delivered but not received" issues as follows:
KURIER COURIER PROVIDER | TEMPOH SAH LAPORAN REPORT VALIDITY PERIOD |
City-Link Express Flash Express PosLaju DHL J&T Express NinjaVan eFMX J&T International EMS AirParcel Janio Aramex | Dalam masa 48 jam selepas status dikemaskini sebagai "delivered" Within 48 hours since status updated as "delivered" |
Untuk teruskan membuat laporan, ikuti langkah di bawah:
To proceed with report, please follow the steps below:
1. Email kepada ops@myparcelasia.com
Email to ops@myparcelasia.com
- Subject email: Lost tracking (masukkan tracking no yang anda ingin adukan)
Subject email: Lost tracking(insert the tracking no)
- Nyatakan tarikh item di pick up/ drop off
Please state the pick up/drop off date as in the system
2. Sertakan dokumen berikut dalam bahagian attachment:
Attach the following documents:
i) Gambar pembungkusan sebelum penghantaran atau maklumat pembungkusan (jika menggunakan flyers, sila nyatakan warna, size, brand). Jika anda tidak mengambil gambar parcel yang sebenar sebelum dihantar, sila sediakan "mock up" yang sama seperti parcel tersebut.
Picture of the packaging before shipped out or description of the packaging; (flyers: color/size/brand/plain)/ box. If you did not take the picture of the original parcel before shipped, please create a mock up that looks exactly like the sent parcel.
Example : Parcel Image
ii) Gambar barang/ item/produk yang terdapat di dalam bungkusan tersebut
Picture of the item inside the package
Contoh : Gambar Barang (Click)
iii) Invois barang/ resit/ slip transaksi sebagai bukti harga barang yang dihantar
Invoice/ receipt/ transaction slip as proof of the item's price
Peringatan
- Tuntutan bagi kehilangan atau kerosakan barang yang difailkan atau dilaporkan selepas tempoh yang ditetapkan tidak akan layak untuk sebarang pampasan dan pihak MyParcel Asia tidak akan bertanggungjawab atas sebarang kelewatan dalam memberi tindak balas terhadap tuntutan tersebut.
- Kelulusan tertakluk kepada keputusan pihak kurier. Tiada pampasan dan bayaran balik bagi barangan terhad dan terlarang.
- Loss or damage of goods claim filed and/ or reported after the stipulated timeframe shall not be eligible for any compensation, and MyParcel Asia shall not be liable for any delay in responding to such claim.
- Approval is subject to the decision made by the courier service provider. A refund will not be allowed for shipment of prohibited and restricted items.